Community guidelines

Puchi is a place to practise a language, and practising means getting things wrong in front of a friendly audience. These guidelines keep it that way. They apply to the Puchi app, this website and any feature where people can interact or contribute.

Be kind

  • Respect learners. Everybody is at a different level. Do not mock someone’s mistakes, accent or pronunciation.
  • Respect Vietnamese speakers and every region. Northern, Central and Southern speech are all real Vietnamese. Do not rank accents or ridicule how someone speaks.
  • No hate, harassment or threats. Do not target people because of their race, ethnicity, nationality, religion, gender, sexual orientation, disability, age or any other personal trait.
  • Keep it safe for everyone. No sexual content, graphic violence or content that exploits or endangers children.

Use Puchi fairly

  • Your account is yours. Keep your sign-in secure and do not share, sell or trade accounts.
  • Gift codes are for the person they were given to. Do not post codes publicly, sell them, or try to guess or generate codes.
  • No cheating the system. Do not use bots, scripts or exploits to gain XP, streaks or Premium, to scrape content, or to put load on our services.
  • Respect the content. Lessons, audio, illustrations and the Puchi mascot are for your personal learning. Do not copy, redistribute or resell them, or use them to train other products, without our written permission.
  • Do not impersonate Puchi, its team or other users.

If we add social features

Puchi does not have public profiles, comments or leaderboards at launch. If we add them, anything you post must follow these guidelines, and we may remove content that does not.

Reporting a problem

If you see content that breaks these guidelines, an error in a lesson, or a security issue, email support@puchi.io.vn. For security issues, please give us a reasonable time to fix the problem before you share details publicly.

What happens if the guidelines are broken

Depending on how serious and how repeated the problem is, we may remove content, limit features, suspend or close an account, or revoke Premium access obtained through misuse. Where we can, we will explain why and give you a chance to respond. See the Terms of service for the formal rules.

Changes

We may update these guidelines as Puchi grows. The current version is always on this page.